Effective Date: January 22, 2026

Last updated: October 16, 2026

1. Services Provided

Grill Guard provides professional grill cleaning, restoration, and maintenance services. We reserve the right to refuse service to any equipment that we deem unsafe or beyond reasonable repair.

2. Appointments and Access

• Cancellations: Please provide at least 24 hours’ notice for cancellations.

• Access: The customer is responsible for providing clear access to the grill and ensuring a safe working environment for our technicians.

3. Safety & Operational Requirements

To ensure a safe service for your home and our technicians, the following conditions apply:

• Gas Safety: The customer confirms that, to the best of their knowledge, all gas lines, valves, and connections are in good working order and free of leaks prior to the appointment.

• Working Area: The area surrounding the grill must be clear of flammable materials, debris, and pet waste. Children and pets must be kept at a safe distance from the service area while work is in progress.

• Operational Condition: If a technician identifies a hazardous defect (such as a gas leak or fire hazard), they will stop work immediately and inform the customer. Service will only resume once the hazard is professionally repaired.

• Cool-Down: The grill must be completely cool and have been turned off for at least four (4) hours prior to our arrival.

4. Pricing and Payment

• Accepted Methods: Grill Guard accepts Cash and Credit Card payments.

• Payment Timing: Payment is due in full immediately upon completion of the service.

• Estimates: Final pricing may vary from initial quotes if the grill’s condition requires additional labor or specialized chemicals discovered upon physical inspection.

5. Liability and Equipment Condition

• Pre-existing Damage: Grill Guard is not liable for damage resulting from pre-existing rust, corrosion, or structural integrity issues that fail during a standard cleaning process.

• Brittle Components: While we take the utmost care, we are not responsible for aged or brittle components (such as igniters or rusted-through heat tents) that may break during routine removal and cleaning.

6. Repair Workmanship Guarantee and Warranty

Workmanship guarantee: GrillGuard guarantees its own workmanship and installation for 24 months from the service date. If a repair or installation we performed fails within that period due to our workmanship, we will return and correct it at no charge for labor.

Parts: Parts are covered by the manufacturer’s warranty, and GrillGuard will handle the warranty claim on your behalf. GrillGuard does not independently extend any part’s warranty to two years.

Scope: This guarantee applies to the specific repair performed, not to the entire grill.

Not covered:

• Normal wear and tear.

• Rust or corrosion from weather, storage, or age.

• Damage caused by other contractors or by the customer.

• Neglect, misuse, or improper storage.

• Consumable items, such as grease trays and flavorizer bars or heat tents consumed by normal use.

• Any pre-existing grill condition unrelated to the repair performed.

Making a claim: Call (201) 801-5103 or email info@grillguardco.com with your name, service address, service date, and a description of the problem.

Transferability: This guarantee is transferable to a new owner of the grill for the remainder of the original 24-month period. The new owner should contact us with the original service date.

7. Satisfaction Guarantee

If you are not satisfied with the quality of our service, please contact us within 48 hours. We will make every reasonable effort to rectify the situation.

8. Contact Information

• Phone: (201) 801-5103

• Email: info@grillguardco.com